Spribe Me Privacy Policy – How We Protect Your Data

Spribe Me is an online gaming platform operating at spribeme.com, offering games including Aviator, Andar Bahar, Baccarat, Poker, Slots, and Esports Betting to players in Pakistan. All transactions on Spribe Me are conducted in Pakistani Rupees (PKR).

This Privacy Policy applies to all personal data collected, stored, and processed by Spribe Me in connection with your use of the platform — including when you visit our website, register an account, make a PKR deposit or withdrawal, play any game, or contact our support team. It applies to all players and visitors regardless of where in Pakistan they are located.

By registering an account or using Spribe Me, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

Spribe Me collects different categories of personal data depending on how you interact with the platform. The following table summarises what we collect and why:

Spribe Me collects your personal data through the following channels:

• Direct collection: When you register an account, complete a deposit or withdrawal form, submit identity documents for KYC, fill in a support request, or participate in a promotion, you provide data directly to Spribe Me.
• Automated collection: When you use the Spribe Me website or play games, our systems automatically collect technical data including your IP address, device identifiers, browser type, pages visited, session duration, and game interaction data. This happens through server logs and cookies (see Section 7 for details).
• Third-party sources: In limited circumstances, Spribe Me may receive data about you from payment processors (confirming transaction completion), identity verification services (confirming document authenticity), or fraud prevention partners (flagging suspicious activity patterns).

We do not purchase personal data lists from data brokers or any other commercial data sources.

Spribe Me uses your personal data for the following specific purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and managing your PKR balance and transaction history on Spribe Me.
• Processing transactions: Handling PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment methods. Your financial data is shared with the relevant payment processor only to the extent required to complete the transaction.
• Regulatory compliance: Complying with anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any other applicable legal or regulatory requirements, including responding to lawful requests from governmental authorities.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, account takeovers, bonus abuse, and other forms of misconduct. Technical data is analysed to identify anomalous patterns that may indicate security threats.
• Responsible gaming: Monitoring account activity to identify potential signs of problem gambling — such as sudden large increases in bet frequency or deposit amounts — and using this information to trigger responsible gaming interventions where appropriate.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of your communications with Spribe Me's support team.
• Service improvement: Analysing aggregated, anonymised usage data to understand how players use Spribe Me and to improve the platform's games, features, and performance.
• Marketing communications: Sending you information about Spribe Me promotions, new games, and offers — but only if you have opted in to receive such communications. You can opt out at any time by contacting support or adjusting your account notification preferences.

Spribe Me processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have signed up for — running your account, processing PKR transactions, and operating the games you play.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and service improvement, where our legitimate interests do not override your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where we rely on your explicit consent. You may withdraw consent at any time without affecting processing conducted prior to withdrawal.

Spribe Me does not sell your personal data to any third party. We share your data with third parties only in the following controlled circumstances:

• Payment processors: When you make a PKR deposit or withdrawal, we share the necessary transaction data with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, or your bank — to complete the transaction. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond processing the transaction.
• Game providers: Where games on Spribe Me are supplied by third-party software providers, limited account and session data may be shared with those providers to facilitate gameplay, particularly in live dealer games. Game providers are contractually bound to maintain data confidentiality.
• Identity verification services: When you submit documents for KYC, these may be processed by a third-party verification provider to confirm document authenticity. Submitted documents are handled under strict confidentiality terms.
• Fraud prevention and analytics partners: Anonymised or pseudonymised technical data may be shared with fraud prevention and analytics partners to protect the platform and its players.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, Spribe Me may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies. We will only do so to the extent legally required.

Spribe Me uses cookies and similar tracking technologies on its website and platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players interact with Spribe Me.

You can manage cookie preferences in your Spribe Me account settings. Note that disabling essential cookies will prevent the platform from functioning correctly. Adjusting analytics or marketing cookie preferences will not affect your ability to play games or process PKR transactions.

Spribe Me retains your personal data for as long as is necessary for the purposes set out in this Privacy Policy, subject to any longer retention period required by applicable law.

• Active accounts: Personal data associated with your active Spribe Me account is retained for the lifetime of the account and for a period of at least five years after account closure. This is required for regulatory compliance, dispute resolution, and financial record-keeping obligations.
• Transaction records: PKR deposit, withdrawal, and bet records are retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC documents: Identity documents submitted for KYC verification are retained for a minimum of five years after the account to which they relate is closed.
• Support communications: Chat transcripts and email correspondence are retained for up to three years from the date of the interaction, unless they relate to an unresolved dispute or regulatory matter.
• Technical / analytics data: Anonymised analytics data may be retained indefinitely in aggregated form. Identifiable technical data (such as IP address logs) is typically deleted after 12 months.

When the retention period expires, data is securely deleted or anonymised in a manner that prevents re-identification.

Spribe Me implements a range of technical and organisational security measures to protect your personal data and your PKR account from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption: All data transmitted between your device and Spribe Me's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive data, including payment account numbers and identity documents, is stored in encrypted form within Spribe Me's secure infrastructure.
• Two-factor authentication: Players can enable two-factor authentication (2FA) on their Spribe Me accounts to add an additional layer of security beyond their password.
• Access controls: Access to personal data within Spribe Me's systems is restricted on a need-to-know basis. Staff with access to player data receive training on data protection obligations.
• Regular security reviews: Spribe Me's technical infrastructure undergoes regular security assessments to identify and remediate vulnerabilities.

As a player on Spribe Me, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@spribeme.com.

Spribe Me will respond to all data rights requests within 30 days. In complex cases, we may extend this to 60 days, in which case we will notify you. There is no charge for exercising your data rights. If you are dissatisfied with our response, you have the right to raise a complaint with the relevant data protection authority.

Spribe Me is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has created a Spribe Me account or provided personal data to us, please contact our support team immediately at support@spribeme.com.

Upon receiving a credible report of underage use, Spribe Me will promptly investigate, close the relevant account, delete the associated personal data, and return any deposited funds to the original payment source where technically possible.

Spribe Me may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the services we offer. When material changes are made, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Send a notification to your registered email address summarising the key changes.
• Display a notice on the Spribe Me platform before the change takes effect.

We encourage you to review this page periodically. Continuing to use Spribe Me after a Privacy Policy update takes effect constitutes your acknowledgement of the revised policy. If you disagree with any changes, please contact our support team to discuss your options.

If you have any questions, concerns, or requests related to this Privacy Policy or the way Spribe Me handles your personal data, please reach out to us. We aim to respond to all privacy-related queries within 3 business days.